For businesses, the Self-Service app is an integral item when choosing what mobile device management solution to use in order to deploy and manage Apple devices at work. It’s a very useful tool for all members of the company, including the end-user and the IT administrators.
The Self-Service app gives the IT department the ability to scale the technology deployment in the company, and allows the end-user to choose what software and applications they want to use in their work. This might impact positive productivity and your business results.
The IT team can set up several applications for use within the Self-Service App to ensure that the end-user can download, install and easily configure applications and software updates without having to go through the IT team itself. In addition to saving the technology team time, Self-Service apps (that work as catalogs of applications) can provide even more autonomy to employees when choosing their work tools.
In this article, we will go over what exactly a Self-Service App is and give an in-depth look at some of the benefits of choosing one for your company. We will also take a look at what to consider when choosing a Self-Service App to ensure you get the most out of this unique application.
What is a Self-Service App?
The Self-Service App is an MDM application that is installed on the employee's device where they can select which applications, software and configurations will be installed on their corporate device, choosing the right tools for being productive at work. The most common assets available in this catalog are:
- Custom Scripts and other Commands (especially in the case of Mac computers).
The IT department can configure the content to make it available on Self-Service for the end-user. For example, you can use Self-Service to assign Apps to end-users of a specific department or team, but not have them installed all at once. This will give the user the ability to download the app if and when needed, while saving your network bandwidth since all the applications won't be downloaded all at once.
You can also use Self-Service to request an update to an application, such as Adobe Creative Cloud apps, if there is an update available. You can still access the Self-Service section even if the administrator has the Install App profile set to auto update the applications, and reinstall the newest update available.
The catalog can also be customized to add a number of features such as bookmarks and shortcuts, printing, Single Sign-On integration and email configurations.
What are the benefits of using a Self-Service App
There are many benefits to using the Self-Service App at your company. This app will provide autonomy to the end-user to choose what software and applications they want to use in their work, and ensure that they will only install the allowed digital tools according to the corporate privacy and policy.
It can also help to scale the Apple deployment in the company, since the IT administrators will be able to send it over-the-air using the MDM solution, saving the technology team time.
Another great benefit is not having to go through the administrator to update, install or remove applications. For example, if the end-user accidentally manually removes an app such as Microsoft Office, they can open the Self-Service app and click to re-install, instead of asking the admin to resend the information for the app.
This will save time for both the end-user and the IT team. In addition to applications, the Self-Service app can also be used to install the software needed, and prevent the device from downloading harmful applications that disrupts the security.
Finally, the Self-Service app can also improve your company's network infrastructure, since the end-users can download and install the apps and configurations on demand, avoiding thousands of applications of being installed on the devices at the same time.
So what to consider when choosing an MDM with a Self-Service App?
When choosing a Self-Service App to help streamline your Apple deployment, there are many factors to consider.
The first one is the user experience: will the end-user have a great experience while using the app? Mosyle’s Self-Service app offers intuitiveness to the end-user since the end-user will be able to use Single-Sign On to log into the app.
They will be able to access Mosyle Business Self-Service App using the same credentials they are used to, integrated with the other device management configurations, especially the security and privacy policies of the company.
The Self-Service app should also be easy to be set up by the IT team. Mosyle Business provides system administrators with all the features to configure the Self-Service App with specific resources according to the locations, teams and departments.
By using the Mosyle Business MDM, the IT team can not only add the applications and software available for the end-users to the Self-Service app, but also add powerful tools such as printers and custom scripts to run on Macs.
Mosyle Business provides all of these features to employees and IT departments. You can see more information about our Apple-only mobile device management solution made for Enterprise here.