Un-enroll Devices

This is where the migration to Mosyle really begins! The first step is to un-enroll your devices from the current MDM solution.

There are two ways to do this:

  • With Apple Business Manager
  • Without Apple Business Manager

With Apple Business Manager

Apple Business Manager provides a lot of great features that IT teams can take advantage of, such as monitoring corporate devices, managing content, and more all within one platform. Another added benefit is the streamlined zero-touch deployment, Device Enrollment method. Using Apple Business Manager means that you don’t need to unenroll the devices previously from your current MDM.

Keep in mind that when assigning devices to a new MDM server in Apple Business Manager, it’s required to wipe the devices. The devices will be unenrolled from your current MDM solution and then re-enrolled in the new MDM server.

Important note: due to compliance and security, the management profiles for the Device Enrollment process are applied only after the device is rebooted.

We’ll provide you with detailed step-by-step instructions on how to un-enroll devices, set up Mosyle Business, and re-enroll and assign devices in the next few chapters.

Without Apple Business Manager

If your company doesn’t have an Apple Business Manager account and/or your devices are not eligible for Apple Business Manager, you can enroll your devices from your current MDM solution manually. This is done by removing the MDM management profile.

In this case, wiping your devices isn’t required, but you have to use Apple Configurator 2 to un-enroll your devices - or do it manually.

If you have a large fleet of devices, we recommend using Apple Business Manager for a faster enrollment experience.

Next up, we’ll go over how to set up your new MDM solution.